PAYMENT

What payment methods do you accept ?

We accept Paypal payments (you will then pay through your Paypal account) and credit card payments (VISA & Master Card) on the Paypal website. This latter doesn’t require you to open a Paypal account. It is very secure and straightforward. Please note that the shipping rates include the Paypal fees and the shipping and handling fees

How secure is my online order ?

Well, it is as secure as Paypal can be ! Considering the international reputation Paypal has when it comes to secure online payments, we think you are in total safe grounds

SHIPPING & RETURNS

What shipping options are available ?

We ship anywhere in the world through the French Post Office ordinary services which are usually very reliable. CDs are sent in bubble-enveloppes and vinyls are sent in hard cartoon package to ensure maximum protection. It usually takes about 48 hours for customers living in France to receive their item, and between 1 and 4 weeks for international orders to arrive, depending on where you live.

I haven’t received my order, what should I do ?

We are not responsible for unexpected long delays caused by shipping carriers. However if you still haven’t received your product after more than 2 weeks (french customers) or 1 month (international customers) since your order, please let us know, we will always work something out.

For any reason, can I return my order ?

Yes, the French authorities allows the buyer to return a product within 7 days starting from the delivery date. So during this period, you can send us back the un-opened product (opened products will not be accepted!), we will refund it with no questions asked, although shipping fees are not refundable. Now, if a product arrives broken or is defective, please contact us first explaining the problem, and send us back the product and we will send you a new one free of charge. Note that downloadable products are not refundable unless you find an error in your file.

DOWNLOADABLE PRODUCTS

How quickly should I expect a response for a downloadable product ?

Instantly ! The moment your payment is received through Paypal, a download key is automatically sent to your email address. Make sure to always check your « spam » folder in your mailbox, the download key might be in there ! If for some reason you do not get a download key or for any other download issues, please contact us.

My download keeps breaking or the file appears to be corrupted, what should I do ?

After several unsuccessful download attempts or if you cannot open your zip file, please contact us, we will send you a direct link which from you will be able to download your file properly.

SPECIAL REQUEST

I own a store or I represent a label or a record outlet company, can you help me ?

Sure ! If you represent a label or a distributor, or if you own a store (physical or online) anywhere in the world and would like to carry some of our releases in your store, feel free to contact us, depending on the quantities you will be able to buy our CDs at wholesale price.